|
Pillar |
Priority Category |
Priority |
Requirement |
Area of investment |
Investment detail |
Y1 Total |
Y2 Total |
Y3 Total |
Y4 Total |
4 Year Total |
|
Digi Cust |
Essential |
1 |
Continued Digital Customer funding |
continue the current funding for the programme to maintain current resourcing and contract cost for the digital platforms (Boomi, Drupl, Mendix). This allows for the continuation of critical support and maintenance of exiting solutions plus limited platform development and new service solution development. Funding for 2023/24 has been secured. |
• £1.xM
IT&D resource/contract investment |
£1,750,000 |
£1,750,000 |
£1,750,000 |
£1,750,000 |
£7,000,000 |
|
FIT |
Essential |
2 |
Upgrade current core telephony solution |
upgrade the current core telephony solution software to a supported level prior to a wider, longer term telephony migration project. This will allow to the continuation of security updates to the telephony software and lower the risk of cyber-attack. |
• 1 x Project
Manager @ £50kpa x1yrs |
£170,000 |
£0 |
£0 |
£0 |
£170,000 |
|
FIT |
Essential |
3 |
Implement modern telephony solution |
migrate from the end of life, on premise telephony infrastructure to a modern ‘cloud’ solution for core telephony and a dedicated public facing telephony solution. The migration will provide the opportunity to consolidate the telephony provision (i.e., de-duplicate mobile and core telephony provision) and remove the need for most physical devices, thereby reducing the Councils’ carbon footprint. A new public facing telephony solution will provide the opportunity to add new capabilities to enable improved productivity, management analysis and insight and meet expected customer experience standards. |
• estimated project
implementation costs |
£800,000 |
£500,000 |
£0 |
£0 |
£1,300,000 |
|
FIT |
Essential |
4 |
Laptop refresh |
replace approx. 4,000 laptops and 1,000 desktops. This funding will supplement an existing reserve budget of £3.5m. The new devices will replace the current Windows10 devices with models capable of running Windows11. The migration project will be completed before Microsoft end support for Windows10 in 2025 |
• 3,000 basic
laptops @ £665 per device |
£1,250,000 |
£1,250,000 |
£1,000,000 |
£250,000 |
£3,750,000 |
|
FIT |
Essential |
5 |
mobile phone refresh |
replace approx. 1,000 mobile phones nearing end of support. This funding will supplement an existing reserve budget of £0.19m. Devices will be replaced with the iPhone SE (2020) model. |
• £390 per
device (based on ESCC - SE2020 model) |
£250,000 |
£0 |
£0 |
£0 |
£250,000 |
|
FIT |
Essential |
6 |
Wi-Fi infrastructure refresh |
replace the end-of-life Wi-Fi infrastructure across the entire BHCC estate. |
• Hardware and
service costs @ £533k |
£770,000 |
£0 |
£0 |
£0 |
£770,000 |
|
Digi Cust |
Essential |
7 |
Ongoing break-fix support and mandatory changes |
additional digital customer funding to enable further developments and improve development practices. Additional funding will support delivery against the high demand for new service solutions and enable the introduction of a new test platform |
• 1 x Dev @
£95kpa x4yrs |
£500,000 |
£380,000 |
£380,000 |
£380,000 |
£1,640,000 |
|
FIT |
Essential |
8 |
Establish back-up and restoration capability for Council systems and data |
introduce a new single backup, recovery and data security solution for on-premises and cloud. Adoption will enable the elimination of downtime with instant recovery and greater protection from cyber threats such as ransomware. |
• Estimated costs based on Veeam and other equivalents |
£320,000 |
£0 |
£0 |
£0 |
£320,000 |
|
Data |
Essential |
9 |
Work with services to understand data requirements and develop solutions (building on existing corporate technology e.g. Customer Index) |
build out services use cases from identifying and understanding data requirements to the development of solutions using existing platforms (e.g., Customer Index) and implementing new tools to support data access and integration (e.g., Azure Data Factory). |
• 1 x Data Business
Analyst @ £43k pa x4yrs |
£200,000 |
£200,000 |
£200,000 |
£200,000 |
£800,000 |
|
Data |
Essential |
10 |
Establish data strategy and programme |
develop a data strategy and initiate and oversee a programme of data improvement under the DDaT portfolio |
• 1 x Programme Managers @ £60kpa x4yrs |
£60,000 |
£60,000 |
£60,000 |
£60,000 |
£240,000 |
|
FIT |
Essential |
11 |
Maintain corporate system and processes for managing staff data |
continue the support and development of the ‘staff data hub’ which aims to integrate core corporate data from numerous corporate systems to enable the streamlining of process and achieve lasting productivity gains across the organization. |
• 1 x Product
Manager @ £54kpa x4yrs |
£100,000 |
£100,000 |
£100,000 |
£100,000 |
£400,000 |
|
|
|
|
|
|
Essential Totals |
£6,170,000 |
£4,240,000 |
£3,490,000 |
£2,740,000 |
£16,640,000 |
|
Digi Org |
Non-Essential P1 |
12 |
Support staff to get the most from standard productivity tools (Microsoft 365 apps) |
• Resource (‘tech advocates’) to provide staff support |
• 2 x Tech Advocates @ £48kpa x4yrs |
£96,000 |
£96,000 |
£96,000 |
£96,000 |
£384,000 |
|
Digi Cust |
Non-Essential P1 |
13 |
Design and development of digital tools for use in delivery of customer services, using assistive technologies to support more vulnerable customers. |
|
• 2 x Product
Managers @ £54kpa x4yrs |
£270,000 |
£270,000 |
£270,000 |
£270,000 |
£1,080,000 |
|
FIT |
Non-Essential P1 |
14 |
Cyber defence - implement web app firewall: Protection for specific web app threats |
• Additional firewall layer (tooling) |
• licence costs @£40k pa x4yrs |
£40,000 |
£40,000 |
£40,000 |
£40,000 |
£160,000 |
|
Digi Org |
Non-Essential P1 |
15 |
Support staff in the use of new technologies and develop comprehensive 'how to' guidance for all IT and digital tools |
• Resource - IT trainers |
• 1 x Training
& Development lead @ £43kpa x4yrs |
£78,000 |
£78,000 |
£78,000 |
£78,000 |
£312,000 |
|
FIT |
Non-Essential P1 |
16 |
Cyber defence - Implement advanced cyber security detection and response solution. |
• Advanced security detection, monitoring and defence tool |
• Estimated costs based on Dark Trace |
£85,000 |
£85,000 |
£85,000 |
£85,000 |
£340,000 |
|
Digi Org |
Non-Essential P1 |
17 |
Digital Inclusion |
Commissioned digital inc. funding |
carry over of current provision |
£111,990 |
£78,565 |
£65,471 |
£65,471 |
£321,497 |
|
Digi Org |
Non-Essential P1 |
18 |
Corporate services back-office modernisation (linked to New Wave, Finance and HR system renewal, M365 opportunities and Access Modernisation) |
• Resources to deliver corporate programme. |
• Resource costs
include programme and project management, BA and technical
analysts |
£500,000 |
£500,000 |
£0 |
£0 |
£1,000,000 |
|
Digi Cust |
Non-Essential P1 |
19 |
Design and development
of digital customer channels with services, to optimise use of
online channels and corporate digital platforms for simple customer
transactions. |
• Additional Digital team resources to work with services on design and development of digital channels (forms, portals) for customer access, contact and repeatable high-volume transactions (including MyAccount and Contact Management integration). |
• 1 x Additional
Product Owner @ £54kpa x4yrs |
£239,000 |
£239,000 |
£239,000 |
£239,000 |
£956,000 |
|
FIT |
Non-Essential P1 |
20 |
Cyber defence - Network and security resource |
• Specialist cyber security and network resource to support/maintain the new range of systems in this space (above) |
• 50% share of cyber security specialist @ £40k pa x4yrs |
£40,000 |
£40,000 |
£40,000 |
£40,000 |
£160,000 |
|
FIT |
Non-Essential P1 |
21 |
Migrate to Orbis data centres (ODC1 and ODC2) with data centre management tool |
• Migration to Orbis data centres from BHCC sites and implementation of data centre management tool (Nutanix) |
• Physical infrastructure required (implemented using existing resource) |
£1,000,000 |
£1,000,000 |
£0 |
£0 |
£2,000,000 |
|
Digi Org |
Non-Essential P1 |
22 |
Laptop refresh (uplift to standard devices) |
• Additional investment to provide the standard laptop spec as the default device |
• additional spend on 3,000 laptops @ £185 per device |
£555,000 |
£0 |
£0 |
£0 |
£555,000 |
|
Digi Org |
Non-Essential P1 |
23 |
Review of systems and information access for users and external partner organisations |
• Resource to conduct review of existing access, requirements and future options. |
• 1 x Business Analyst @ £43kpa x1yrs |
£0 |
£43,000 |
£0 |
£0 |
£43,000 |
|
Data |
Non-Essential P1 |
24 |
Wider development of data capability, practices and governance building on the initial work under must-do activity. |
• Additional
resource for designing and implementing approaches and solutions
for wider cross-organisation integration of datasets. |
• Azure Data
Architect (contractor) @ £150K pa x2yrs |
£0 |
£0 |
£370,000 |
£370,000 |
£740,000 |
|
Digi Org |
Non-Essential P2 |
25 |
Supporting services to improve business processes using more advanced productivity tools |
• Resource to work with services (Connecting You phase 2) |
• 3 x Business
Analyst @ £43kpa x3yrs |
£0 |
£177,000 |
£177,000 |
£177,000 |
£531,000 |
|
Digi Cust |
Non-Essential P2 |
26 |
Advanced digital tools for high level of user experience that continuously meets and exceeds customer expectations and harnesses new technologies as they emerge. |
• Additional Digital team resources and tooling for automation and artificial intelligence capability. |
• 1 x Automation
Lead @ £48kpa x3yrs |
£0 |
£188,000 |
£188,000 |
£188,000 |
£564,000 |
|
Data |
Non-Essential P2 |
27 |
Applying advanced analytics to predict future outcomes and risks (from integrated corporate datasets) |
• Additional
resource |
• 1 x data
scientist @ £48k pa x2yrs |
£0 |
£0 |
£98,000 |
£98,000 |
£196,000 |
|
FIT |
Non-Essential P2 |
28 |
Cyber defence - Zero trust infrastructure |
• Programme to implement approach and tools |
• Estimated costs |
£0 |
£0 |
£0 |
£400,000 |
£400,000 |
|
|
|
|
|
|
Non-essential totals |
£3,014,990 |
£2,834,565 |
£1,746,471 |
£2,146,471 |
£9,742,497 |
|
Complete Totals |
£9,184,990 |
£7,074,565 |
£5,236,471 |
£4,886,471 |
£26,382,497 |
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